International Fraud Awareness Week – Hear from the experts
Fraud is not a new concept – far from it. Since the dawn of time, fraudsters have looked to take advantage of circumstance and innocent people have fallen victim as a result. But, in our digital age, fraud is more prevalent than ever before. That’s why this International Fraud Awareness Week, we spoke to three […]
World Password Day: Security advice from McAfee, Nuance and more…
Thursday (May 6th) marks the annual World Password Day – an awareness event designed to promote better password habits. This year, with so many of us working from home and cybersecurity stretched to the limit, safe and secure passwords are more important than ever before. With that in mind, we spoke to several experts to […]
Nuance trumpets $1bn fraud savings
Nuance says it saved saved organisations more than $1 billion in total fraud costs in 2018 using AI-powered biometrics technology. Fraud in enterprise contact centres has always been a challenge to manage, but with the explosion of digital channels, organisations today are faced with securing an increasingly complex ecosystem. At the same time, fraudsters are getting more sophisticated, […]