Privileged Identity Management: Reducing standing privilege and administrative risk
Who can still administer critical systems after the maintenance window closes? For CISOs and IAM leaders reviewing privileged identity management, that question goes beyond credential protection. The greater risk is elevated access remaining available when nobody needs it. What is privileged identity management? Privileged identity management (PIM) governs who is eligible for elevated permissions, when […]
Customer Service Software: Should you consolidate ticketing, chat and helpdesk tools?
A customer emails about a delayed delivery, follows up on chat and then calls. Can the third agent see what the first two have already done? Customer service software should make that history easier to access, not force agents to reconstruct it across separate systems. For IT leaders reviewing ticketing, live chat and helpdesk tools, […]
Business Phone Systems after PSTN switch-off: comparing UCaaS, SIP Trunking and Hosted PBX
Openreach has set 31 January 2027 as the retirement date for the legacy Public Switched Telephone Network (PSTN), with BT’s ISDN switch-off following the same timetable. The deadline was extended from 2025, but Openreach’s July 2026 update confirmed there would be no further extension. For IT directors reviewing business phone systems, that does not automatically mean […]