IT Asset Management: When to move beyond spreadsheets
When a software audit sends an IT team searching through invoices, emails and old exports, the problem is no longer an untidy spreadsheet. It is whether the organisation can rely on the information behind its technology decisions. The same issue appears when an incident involves an unmanaged device or a renewal exposes an unexplained licensing […]
Cloud Infrastructure: What IT teams should compare
Moving infrastructure to the cloud is no longer an unusual technology decision. The more difficult question is what the resulting environment should actually look like. An organisation might use public cloud infrastructure for new applications while retaining legacy workloads elsewhere. It might favour managed platform services over virtual machines, operate across more than one cloud […]
Email Signature Management: Governance, compliance and brand control for IT teams
When your company’s registered address changes, can you update every email signature without asking employees to copy and paste a new footer? Email signature management controls how signatures are created, approved, deployed and updated across an organisation. For IT teams, the key questions are simple: who can change the content, who approves it and whether […]
Learn from BBC Cyber Correspondent Joe Tidy at the Elevate.Tech Summit
The Elevate.Tech Summit is taking place in November, where top speakers such as Joe Tidy, BBC News Cyber Correspondent & Author, will be sharing his experience and knowledge! 10th November 2026 | Hilton London Canary Wharf Fully funded attendance – Book Now! (Places are limited) Keynote Seminar: “From LulzSec to Scattered Spider: How Teenage Hackers Hijack the Internet” Gone is the […]
Ransomware Protection: Why tested recovery time matters
Your backups completed overnight. But could you restore a critical service before the disruption becomes unacceptable? Ransomware protection needs preventive controls and a tested recovery plan. A successful backup proves that a copy exists; it does not prove that the organisation can restore a usable business service within its recovery target. Attackers may also target […]
Multi-factor authentication: A practical passkey migration guide
A passkey migration starts with three questions: which applications support passkeys, what happens to legacy systems, and how will users recover access? For security leaders reviewing multi-factor authentication (MFA), those answers should shape the pilot, supplier shortlist and eventual retirement of passwords. Where passkeys fit into multi-factor authentication Passkeys replace passwords, not the need to […]
Managed Detection and Response (MDR): What buyers should expect
Covering one analyst position around the clock takes 168 hours a week: 4.2 full-time equivalents at 40 hours each, before leave or training. But Managed Detection and Response (MDR) is not simply a way to extend monitoring outside office hours. MDR combines security technology with analysts who monitor, hunt, investigate and take agreed action. The […]
Privileged Identity Management: Reducing standing privilege and administrative risk
Who can still administer critical systems after the maintenance window closes? For CISOs and IAM leaders reviewing privileged identity management, that question goes beyond credential protection. The greater risk is elevated access remaining available when nobody needs it. What is privileged identity management? Privileged identity management (PIM) governs who is eligible for elevated permissions, when […]
Customer Service Software: Should you consolidate ticketing, chat and helpdesk tools?
A customer emails about a delayed delivery, follows up on chat and then calls. Can the third agent see what the first two have already done? Customer service software should make that history easier to access, not force agents to reconstruct it across separate systems. For IT leaders reviewing ticketing, live chat and helpdesk tools, […]
Business Phone Systems after PSTN switch-off: comparing UCaaS, SIP Trunking and Hosted PBX
Openreach has set 31 January 2027 as the retirement date for the legacy Public Switched Telephone Network (PSTN), with BT’s ISDN switch-off following the same timetable. The deadline was extended from 2025, but Openreach’s July 2026 update confirmed there would be no further extension. For IT directors reviewing business phone systems, that does not automatically mean […]